Chubb Assistance
The services provided in respect of Pre-Trip Assistance, Travel Assistance and Medical Assistance are by way of referral and arrangement only, and all expenses actually incurred are to be borne by the Insured Persons. Where expenses are incurred in relation to the services under Medical Arrangements, these will be borne by the Company. The services under Medical Emergencies are provided upon the specified terms and conditions of the policy and are available only when the Insured Persons are on a Journey.
24 Hour Emergency Hotline (60) 3 7628 3703
Pre-Trip Assistance:
Visa Information Services
Inoculation Information Services
Weather Forecast Information Services
Foreign Exchange Rate Information Services
Medical Assistance:
Telephone Medical Advice
Medical Service Provider Referral
Medical & Compassionate Case Arrangement:
Arrangement of Hospital Admission
Arrangement of Hotel Accommodation Expenses
Arrangement of Emergency Medical Evacuation
Arrangement of Repatriation of Mortal Remains
Arrangement of compassionate visit overseas (Travel and Hotel Accommodation Expenses)
Arrangement of evacuation of minor children to Malaysia (Due to their parents death overseas or medical evacuation)
Arrangement of compassionate return to Malaysia (due to death of an immediate family member in Malaysia)
Travel Assistance:
Embassy Referral
Lost Luggage Assistance
Lost Passport Assistance
Interpreter Referral
Emergency Reservation for Airline and Hotel
Lost Reporting Assistance
Medical Arrangements:
Arrangement of Hospital Admission
Monitoring of Medical Condition during Hospitalization
You may contact us via the following :
Chubb Insurance Malaysia Berhad Registration No: 197001000564 (9827-A)
Head Office:
Wisma Chubb
38, Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia
Chubb Customer Service
For general enquiries and claims, call
1800 88 2846
(Mon-Fri: 8.30am to 5:15pm)
Email: travel.my@chubb.com
For 24-hour emergency assistance, call (+603) 7628 3703
Chubb Worldwide Offices
For the mailing address, telephone number and email address of any Chubb office in our global network, please use our office locator.
Worldwide Office Locator© 2022 Chubb Insurance Malaysia Berhad. Chubb Insurance Malaysia Berhad is licensed under the Financial Services Act 2013 and regulated by Bank Negara Malaysia. This policy is underwritten by Chubb Insurance Malaysia Berhad. Full details of the terms, conditions and exclusions of this insurance are provided for in the Policy Coverages. Please read our Privacy Notice and the Product Disclosure Sheet.
The benefit(s) payable under eligible certificate/policy/product is(are) protected by PIDM up to limits. Please refer to PIDM’s TIPS brochure or contact Chubb Insurance Malaysia Berhad or PIDM (visit www.pidm.gov.my)