Process your claims as fast as possible

At Chubb Travel Insurance our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

Please email or post to us the completed claim form together with the required documents at the following address:

Email : A&HClaimsConnect.MY@Chubb.com
Chubb Insurance Malaysia Berhad
Wisma Chubb
38 Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia

For claims assistance please call/email our Customer Service:

Hotline: 1 800 88 2846 (Within Malaysia)  /  +603 2058 3000 (Outside Malaysia)
(Mon-Fri: 8.30am to 5.15pm)
E-mail: Travel.MY@chubb.com

What to do in the event of a claim

In respect of medical claims (including travel cancellation) you should submit claims to your private health provider prior to lodgement with Chubb Travel Insurance.

For Travel or Baggage delays, a report must be obtained from the airline or carriers representative involved confirming the flight number, delay period and reason for the delay.

Immediately (within 24 hours) report any checked-in baggage loss or damage to airline or the carrier involved and submit a claim to them. In some instances, they may be responsible for the loss. Please also obtain a loss Baggage Report from the Airline Representative

Report any other baggage loss or damage or theft to the local authority/police and retain the police report for your records to submit with claim form.

All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.

For liability claims do not make any admission or offer. Request the claim against you be put in writing.

How to submit your claim

1. All claims need to be submitted to us within 30 days of the date of incident giving rise to a claim.
2. Download the Claim Form and complete ALL relevant sections in full.
3. Collate and attach your proof of loss documentation. An outline of the required proof of loss documentation is below.
4. Failing to provide the required details & documentation will result in us needing to contact you for clarification and delay the assessment of claim.
5. For prompt assessment of your claim, submit form and supporting documentation by emailing to A&HClaimsConnect.MY@Chubb.com. Alternatively, you can submit your claim via post.
6. Should you have any query including a status update please contact our Claims at travel.my@chubb.com remembering to quote your policy number.

Supporting documents and proof of loss

All claims are required to be submitted with the following supporting documents:

• Travel claim form, completed and signed
• Flights booking itinerary / E-tickets

In addition to these the following additional supporting documents are required based on the type of claim you are submitting: