Chubb Assistance

The services provided in respect of Pre-Trip Assistance, Travel Assistance and Medical Assistance are by way of referral and arrangement only, and all expenses actually incurred are to be borne by the Insured Persons. Where expenses are incurred in relation to the services under Medical Arrangements, these will be borne by the Company. The services under Medical Emergencies are provided upon the specified terms and conditions of the policy and are available only when the Insured Persons are on a Journey.

24 Hour Emergency Hotline

(60) 3 7628 3703

Pre-Trip Assistance:

  • Visa Information Services
  • Inoculation Information Services
  • Weather Forecast Information Services
  • Foreign Exchange Rate Information Services

Travel Assistance:

  • Embassy Referral
  • Lost Luggage Assistance
  • Lost Passport Assistance
  • Interpreter Referral
  • Emergency Reservation for Airline and Hotel
  • Lost Reporting Assistance

Medical Assistance:

  • Telephone Medical Advice
  • Medical Service Provider Referral

Medical Arrangements:

  • Arrangement of Hospital Admission
  • Monitoring of Medical Condition during Hospitalisation

Medical & Compassionate Case Arrangement:

  • Arrangement of Hospital Admission
  • Arrangement of Hotel Accommodation Expenses
  • Arrangement of Emergency Medical Evacuation
  • Arrangement of Repatriation of Mortal Remains
  • Arrangement of compassionate visit overseas (Travel and Hotel Accommodation Expenses)
  • Arrangement of evacuation of minor children to Indonesia (Due to their parents death overseas or medical evacuation)
  • Arrangement of compassionate return to Indonesia (due to death of an immediate family member in Indonesia)