Chubb Assistance

The services provided in respect of Pre-Trip Assistance, Travel Assistance and Medical Assistance are by way of referral and arrangement only, and all expenses actually incurred are to be borne by the Insured Persons. Where expenses are incurred in relation to the services under Medical Arrangements, these will be borne by the Company. The services under Medical Emergencies are provided upon the specified terms and conditions of the policy and are available only when the Insured Persons are on a Journey.

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24 Hour Emergency Hotline (60) 3 7628 3703

Pre-Trip Assistance:

Visa Information Services
Inoculation Information Services
Weather Forecast Information Services
Foreign Exchange Rate Information Services

Medical Assistance:

Telephone Medical Advice

Medical Service Provider Referral

Medical & Compassionate Case Arrangement:

Arrangement of Hospital Admission
Arrangement of Hotel Accommodation Expenses
Arrangement of Emergency Medical Evacuation
Arrangement of Repatriation of Mortal Remains
 Arrangement of Compassionate visit overseas (Travel and Hotel Accommodation Expenses)
Arrangement of Evacuation of minor children to Malaysia (Due to their parents death overseas or medical evacuation)
Arrangement of Compassionate return to Malaysia (due to death of an immediate family member in Malaysia)

Travel Assistance:

Embassy Referral

Lost Luggage Assistance

Lost Passport Assistance

Interpreter Referral

Emergency Reservation for Airline and Hotel

Lost Reporting Assistance

Medical Arrangements:

Arrangement of Hospital Admission

Monitoring of Medical Condition during Hospitalisation

Need more help?
Visit our Frequently Asked Questions [FAQs] for more information!

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You may contact us via mail or telephone:

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Chubb Insurance Malaysia Berhad

197001000564 (9827-A)
Head Office:
Wisma Chubb
38 Jalan Sultan Ismail
50250 Kuala Lumpur

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Chubb Customer Service

For general enquiries and claims, call

Tol Free: 1800 88 2846
(Mon-Fri: 8.30am to 5.15pm)


For 24-hours emergency assistance, call
(+603) 7628 3703

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Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network, use our office locator.

Worldwide Office Locator